Owns the Customer Ledger and is responsible for keeping it explicit and clear and meeting collection targets Acts as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
- Work collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
- Manage customer relationship accounts and ensure a high level of service is provided at all times
- Handling incoming and outgoing calls with customers
- Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
- S
- Regularly updates the Team Leader about developments and progress of collections opportunities and issues
- Drives own personal development in Finance specific skills and business knowledge of implementing his/her development plan
- Ensures process controls, policies and compliance are adhered to and suggest any improvements as appropriate
- Maintains complete and up to date process documentation

📌 Collection Specialist (Hyderabad)
🏢 Careernet
📍 Hyderabad