Roles and Responsibilities
- Provide exceptional customer service to clients through phone calls, resolving their queries and concerns related to e-commerce products.
- Handle customer complaints, issues, and feedback in a qualified manner, ensuring timely resolution and high levels of satisfaction.
- Collaborate with internal teams (e.g., sales, marketing) to resolve complex customer issues that require escalation.
- Meet performance targets set by the company for quality metrics such as first call resolution rate, average handling time, etc.
- Maintain accurate records of all interactions with customers using CRM software or other tools. Desired Candidate Profile
- 0-5 years of experience in BPO/customer support industry.
- Excellent communication skills with ability to handle international voice process.
- Strong problem-solving skills with attention to detail and analytical thinking.
- Ability to work on rotational shifts including night shifts (APJ).
- Basic knowledge of e-commerce concepts would be an added advantage.
- Call Apoorva (phone hidden)

📌 Techmahindra seller Support (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru