ob Description – Cafe Incharge (QSR) Department: Operations | Industry: Quick Service Restaurant (QSR) | Reporting To: Area Manager / City Manager 1. Job Purpose The Cafe Incharge is responsible for managing the day-to-day operations of the assigned QSR outlet, ensuring smooth service delivery, customer satisfaction, food quality, hygiene, employee management, sales growth, and operational profitability while adhering to company standards and policies. 2. Key Roles & Responsibilities A. Outlet Operations Management
- Manage daily opening and closing activities of the cafe.
- Ensure smooth execution of daily operations and uninterrupted service.
- Monitor dine-in, takeaway, and online order operations.
- Ensure adherence to company SOPs, operational standards, and service timelines.
- Monitor equipment functionality and report maintenance requirements. B. Team Management & Leadership
- Supervise, guide, and manage all outlet employees.
- Allocate daily duties and prepare staff shift schedules.
- Monitor employee attendance, punctuality, grooming, and discipline.
- Conduct daily briefings and ensure effective team coordination.
- Identify training requirements and ensure employees are properly trained.
- Maintain adequate manpower at the outlet. C. Sales & Business Development
- Achieve daily, weekly, and monthly sales targets.
- Monitor sales performance and identify opportunities to increase revenue.
- Drive upselling, cross-selling, and suggestive selling.
- Monitor average order value (AOV), customer footfall, and order conversion.




- Execute promotional activities and marketing campaigns at the outlet.
- Take corrective action in case of sales shortfalls. D. Customer Service & Guest Experience
- Ensure excellent customer service and customer satisfaction.
- Handle customer complaints, feedback, and escalations professionally.
- Ensure quick order processing and timely delivery.
- Maintain service quality and customer engagement standards.
- Monitor customer reviews and ratings across online platforms. E. Food Quality & Hygiene
- Ensure food and beverage quality as per company standards.
- Monitor product preparation, presentation, portion control, and consistency.
- Ensure FIFO/FEFO practices and proper food storage.
- Maintain personal hygiene, kitchen cleanliness, and sanitation.
- Ensure compliance with FSSAI and food safety guidelines.
- Conduct regular hygiene and cleanliness inspections. F. Inventory & Stock Management
- Monitor daily stock consumption and inventory levels.
- Ensure timely stock indenting and replenishment.
- Minimise wastage, pilferage, and stock discrepancies.
- Conduct regular physical stock audits.
- Maintain proper records of inward, outward, and closing stock.




- Ensure proper storage and handling of raw materials. G. Cash & Financial Management
- Handle daily cash management and sales reconciliation.
- Ensure accurate POS billing and transaction records.
- Monitor discounts, voids, refunds, and complimentary orders.
- Ensure timely cash deposits and daily sales reporting.
- Control operational expenses and minimise unnecessary costs.
- Maintain adherence to the approved manpower and salary budget. H. Compliance & Administration
- Ensure outlet compliance with company policies and statutory requirements.
- Maintain attendance, stock, sales, cleaning, and operational registers.
- Ensure validity of FSSAI and other applicable licences.
- Coordinate with HR, Training, Accounts, Warehouse, and Operations teams.
- Report operational issues and incidents to the reporting manager. 3. Key Performance Indicators (KPIs) KPI Performance Parameter Sales Achievement Achievement of monthly sales targets Customer Satisfaction Customer feedback, complaints and ratings Food Quality Product consistency and quality compliance Hygiene & Safety Internal audits and hygiene scores Inventory Control Stock variance, wastage and pilferage Manpower Management Attendance, retention and productivity Operational Excellence SOP compliance and service turnaround time Cash Management Cash and POS reconciliation accuracy Upselling AOV and add-on sales growth Compliance Statutory and internal compliance 4. Educational Qualification Work

Location:
In person

📌 Cafe incharge (Pune)
🏢 Kannu ki chai
📍 Pune