Position Title: Jr. Software Support Engineer LMS Department: Learning & Development

Location:
Pune Employment Type: Contractual Experience Required: 2 to 3 Years Qualification: Bachelor's degree in Computer Science, Information Technology (IT), Computer Applications (BCA/MCA) 1. Job Purpose The Jr. Software Support Engineer will support the day-to-day administration, maintenance, and operational functioning of the organisations LMS. The role includes managing user accounts and course assignments, maintaining accurate reports, preparing and uploading digital learning content, conducting learning platform testing, supporting system enhancements and migration activities, and resolving platform-related queries from trainers and other stakeholders. The role requires attention to detail, technical troubleshooting skills, data accuracy, and effective coordination with internal teams to ensure reliable platform operations and continuous improvement. 2. Key Roles and Responsibilities A. Learning Platform Administration and Operational Support
- Create and maintain user accounts, ensuring accurate user profiles, roles, locations, and project mappings.
- Manage course enrolments, programme assignments, user deactivations, and other learning platform administrative activities.
- Monitor platform activities and screenshots as per the defined schedule.
- Track and resolve platform access and assignment-related issues within established timelines.
- Maintain records of platform activities and conduct periodic operational compliance checks.
- Ensure accurate batch and programme mapping across the platform. B. Reporting and Data Management
- Extract, validate, consolidate, and maintain platform data for operational and management reporting.
- Prepare and submit weekly, monthly,



and ad-hoc reports within defined timelines.
- Maintain trackers for user accounts, course assignments, enrolments, completions, and other platform activities.
- Verify report accuracy against source data and investigate discrepancies.
- Maintain appropriate report version control and documentation.
- Provide timely and accurate data to support internal reviews and management decisions. C. Digital Content Development and Assessment Management
- Convert and upload learning content in SCORM-compatible formats, where required.
- Create quizzes, assessments, and question banks aligned with course learning objectives.
- Map assessments to relevant courses and configure scoring, pass/fail criteria, and completion triggers.
- Test uploaded content for compatibility, functionality, and playback before publishing.
- Incorporate feedback and content revisions within agreed timelines.
- Maintain content quality standards and ensure accurate course configuration. D. Quality Assurance and Learning Platform Testing
- Prepare and execute test cases for learning platform releases, updates, and enhancements.
- Identify, document, and report software defects, errors, and functional issues.
- Conduct retesting after bug fixes and validate enhancements before deployment.
- Perform regression testing to confirm that existing platform functionalities continue to work as expected.
- Validate data migration,



including user records, course completions, and assessment scores, where applicable.
- Maintain test documentation, defect trackers, and quality assurance reports.
- Coordinate with developers and relevant stakeholders to support issue resolution and platform stability. E. Stakeholder Support and Continuous Improvement
- Provide technical and operational support to trainers and internal stakeholders for learning platform-related queries.
- Troubleshoot user access, course assignment, assessment, and platform usage issues.
- Maintain a query tracker documenting issue details, status, resolution, and closure.
- Escalate complex or unresolved issues to the appropriate team and provide timely updates to stakeholders.
- Guide trainers on platform processes and the correct use of learning tools.
- Participate in mandatory internal training and undertake regular technical upskilling.
- Identify opportunities to improve platform processes, documentation, reporting, and user experience. F. Skills and Competencies Required
- Working knowledge of Learning Management Systems (LMS) and digital learning platforms.
- Basic understanding of SCORM content, e-learning modules, and online assessments.
- Proficiency in MS Office Suite.
- Robust analytical, troubleshooting, and problem-solving skills.
- Attention to detail and commitment to data accuracy.
- Ability to conduct functional testing, document defects, and validate fixes.
- Strong coordination and stakeholder management skills.
- Effective written and verbal communication.
- Ability to manage multiple tasks and meet deadlines.
- Willingness to learn new tools, technologies, and quality assurance practices.

📌 Jr. Software Support Engineer LMS (Pune)
🏢 GTT Foundation
📍 Pune