Location:
Noida, Sec 136 Employment Type: Internship (full time conversion based on performance) Duration: 3 Months for internship Work Mode: 5 Days Work Arrangement: Work From Office (WFO) Qualification & Requirements
-
Education:
Bachelor’s degree
- Soft
Skills:
Excellent verbal and written communication, active listening, empathy, and strong problem-solving capabilities.
- Technical
Skills:
Proficiency with Operating Systems (Windows) , MS Word, Excel etc
Job Description
- The primary responsibility is to act as the initial point of contact for schools reporting technical issues.
- The person will gather essential details, set expectations, and hand over the case to technical experts for remote or telephone resolution.
Key Responsibilities
- Initial Contact & Communication: Make outbound calls or receive inbound calls from the school to log into their technical complaints and concerns.
- Information Gathering: Collect and document basic, actionable information (e.g., school name, user details, exact error messages, device types) so technical experts can understand the context.
- Expectation Setting: Professionally inform the school that a specialized technical team will contact them shortly to resolve the issue over a remote session or on a call.
- Customer Service: Maintain a courteous, professional, and empathetic tone to ensure the client feels supported and informed while they await technical assistance.
- Excel Data Maintenance: Log every call accurately in a master Excel sheet, capturing fields like school ID, contact info, issue brief, and ticket status. Pay: ₹9,000.00
- ₹10,000.00 per month
Advantages:
- Food provided
- Paid sick time Work
Location:
In person
📌 Customer Support Intern (Noida)
🏢 Extramarks Education India Private
📍 Noida
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