- End-to-end ownership of key account contract operations.
- Single-point coordination between customers, field teams, revenue/commercial teams and internal stakeholders.
- Senior-level engagement and relationship management with key customers
- Ensure timely execution of contractual commitments, service deliverables and customer requirements.
- Monitor contract performance, SLA adherence, revenue realization and outstanding issues.
- Drive resolution of customer escalations through effective cross-functional coordination.
- Proactively identify risks, gaps and opportunities within key accounts and initiate corrective actions.
- Prepare and present key account performance updates, MIS and management reviews.




- Coordinate with leadership on critical customer matters and strategic account requirements.
- Strengthen customer relationships and ensure high customer satisfaction and retention.
- Robust technical product awareness, KAM, Stakeholders management, Data management, Ownership approach Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Key Accounts Operations-Manager (Mumbai)
🏢 Kirloskar Industries
📍 Mumbai