Job Title : ZTNA Firewall Engineer

Job location: Bangalore/ Gurgaon

Job type : Full time

About the role

We're looking for a ZTNA and Firewall Engineer to own day-to-day operations of an enterprise Zscaler and Palo Alto setting. This is an operations role, not a deployment-only role. The client needs someone who has run these platforms in production and supported users, policies, and incidents on an ongoing basis.

Key responsibilities
Own daily operations for Zscaler ZPA, ZIA, SIPA, and ZDX, including policy management, app segments, connectors, and user troubleshooting
Operate and maintain Palo Alto Prisma Access, GlobalProtect, and Service Connections
Manage firewall and access policy changes through standard change-management processes
Investigate and resolve connectivity, performance, and access issues, using ZDX and Palo Alto tools for digital experience monitoring
Monitor platform health, capacity, and alerts, and lead incident response and root-cause analysis
Support migration activity between Zscaler and Palo Alto platforms as needed
Keep documentation, runbooks, and configuration standards current




Provide coverage and attend meetings with US-based teams through 1:30 PM Eastern

Required qualifications
5+ years in network security, with a focus on ZTNA, SASE, and firewall operations
Production-level, hands-on experience with Zscaler ZPA, ZIA, SIPA, and ZDX
Production-level, hands-on experience with Palo Alto Prisma Access, GlobalProtect, and Service Connections
Proven ownership of day-to-day operations in an enterprise environment (lab or POC-only experience doesn't qualify)
Robust grounding in TCP/IP, routing, DNS, SSL inspection, VPN, and identity integration (SAML, IdP)
Transparent written and verbal English, and comfort working directly with US-based stakeholders
Able to work an afternoon/evening IST shift covering through 1:30 PM ET

Preferred qualifications
Experience migrating between Zscaler and Palo Alto platforms, in either direction
Zscaler certifications (ZDTA, ZCCP) and/or Palo Alto certifications (PCNSE)
Experience with Palo Alto NGFW and Panorama
Scripting or automation experience (Python, APIs)

📌 Ztna And Firewall Engineer Bangalore Metropolitan Area (India)
🏢 JRD Systems
📍 India