Job Summary

We are looking for a customer-focused and result-oriented Customer Support Executive to manage refund requests, address customer concerns, and improve customer retention. The ideal candidate should have excellent communication and problem-solving skills, with the ability to handle customer escalations and retain customers through effective communication.

Key Responsibilities
Handle customer queries related to refunds, cancellations, and service concerns.
Understand customer issues and provide effective resolutions.
Proactively engage with customers to reduce cancellations and improve retention.
Convince and retain customers by highlighting the value and benefits of Bhanzu's programs.
Handle customer escalations professionally and ensure timely resolution.
Coordinate with internal teams to process eligible refunds and resolve customer concerns.
Maintain accurate records of customer interactions, refund requests, and retention outcomes.




Achieve monthly targets related to customer satisfaction, refund management, and retention.

Required Skills & Qualifications
Any graduate degree is mandatory.
Excellent verbal and written communication skills.
Robust convincing, negotiation, and problem-solving abilities.
Customer-centric approach with valuable interpersonal skills.
Ability to handle difficult conversations and customer escalations.
Positive listening skills and the ability to understand customer requirements.
Basic knowledge of CRM tools and MS Excel.
Prior experience in customer support, retention, refund management, or EdTech is preferred.

Preferred Experience
1–2 years of experience in Customer Support / Customer Retention / Refund Management.
Experience in handling cancellation requests, customer escalations, and retention processes will be an added advantage.

📌 Customer Service Representative Bengaluru
🏢 Bhanzu
📍 Bengaluru