Role & responsibilities

Basic qualifications
5+ years in Global Incident Management
5+ years of Problem Management experience
5+ years experience in a network-focused, hands-on technical role working with IP routing protocols/technologies and platforms in large-scale data center and/or WAN network environments.
Experience supporting Field IT and Operation Partners in resolving and communicating high-severity problem impacts, defining root cause, and driving tasks to remove future risk.
Experience communicating cross-functionally and across all management levels.
Experience with project management
Valuable Exposure towards ticketing tools and integration
Technical experience in one or more IT-related fields, including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
Detail-oriented, excellent analytical skills, and a robust team player who works well with an immediate and extended team and consistently puts the team above oneself.
Ability to work in and keep up with a fast-moving workplace via effective prioritization and time management. Experience working in virtualized enterprise networking environments

Preferred qualification
5+ years in Global Incident Management




5+ years of Problem Management experience
5+ years experience in a network-focused, hands-on technical role working with IP routing protocols/technologies and platforms in large- scale data center and/or WAN network environments.
High Degree of ownership in all matters within IT infrastructure and root cause analysis
Experience in high-severity triage, escalations, and issue management
Experience in Ticketing tools and their functions
Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing,
Network Security architecture, and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.
Experience with one or more of the following: router, server load balancer, and firewall vendor platforms: Cisco or Juniper.
Experience in one or more of the following: Working in a Linux/Unix environment.
Possess Scripting skills or have a desire to learn them; specifically, Python, Perl, or Shell.
Demonstrated problem-solving ability
Superior technical aptitude
Proven ability to manage complex tasks
Strong analytical skills

📌 Major Incident Manager Bengaluru
🏢 Power Bridge Systems
📍 Bengaluru