Key Responsibilities
Client Advocacy: Act as the primary point of contact for key customers, handling escalated inquiries, feedback, and issue resolution.
Retention & Growth: Design and execute strategies to lower customer churn, renew contracts, and spot up-selling or cross-selling prospects.
Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to align company offerings with customer needs.
Data & Analytics: Use CRM software (such as Salesforce or HubSpot) to track customer interactions, analyze feedback, and run satisfaction surveys.
Strategy & Reporting: Conduct regular business reviews and present key performance metrics (KPIs) to senior management.
Pay: From ₹25,000.00 per month
Perks:
Health insurance
Internet reimbursement
Provident Fund
Work Location: In person
📌 Customer Relationship Manager Kk Nagar (India)
🏢 Haritha Honda
📍 India
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