Designs and delivers training that builds service skills, product knowledge and standards compliance across hospitality teams (hotels, restaurants, resorts, cafes or catering), so staff deliver consistent, high-quality guest experiences.

Key responsibilities
Assess training needs through observation, guest feedback, audits and performance data
Design and update training modules for front office, housekeeping, F&B; service, kitchen and banquets
Run onboarding for recent hires and refresher sessions for existing staff
Teach guest service, communication, grooming, upselling and complaint handling
Train staff on SOPs, hygiene, food safety (FSSAI/HACCP), health and safety, and fire safety
Coach staff and supervisors on the floor, with role-plays, shadowing and on-the-job practice
Track attendance, assessments and certifications, and report training results to management
Build supervisor and team-leader skills in leadership,



scheduling and conflict resolution
Introduce and train staff on systems such as PMS, POS and booking tools
Run mystery-guest and quality audits, then close the gaps with follow-up training

Skills
Solid presentation, facilitation and coaching ability
Excellent spoken and written communication (English plus local languages)
Knowledge of service standards and brand SOPs
Patience, approachability and a guest-first mindset
Comfort with MS Office, LMS tools and creating training material

Performance measures: training completion rates, guest satisfaction scores, staff retention, and audit result.

Pay: ₹500.00 - ₹1,000.00 per hour

Expected hours: 1.0 – 3.0 per week

Benefits:
Versatile schedule

Work Location: On the road

📌 Crew Trainer Bengaluru
🏢 Kays consulting
📍 Bengaluru