About the Role

We are looking for a proactive and customer-focused Customer Success Representative to improve the post-purchase experience, build solid customer relationships, and gather valuable feedback. The candidate will engage with customers, understand their product experiences, and help improve customer satisfaction and brand loyalty.

Key Responsibilities
Contact customers after purchase to understand their product experience and satisfaction.
Handle customer queries and concerns through calls, emails, and WhatsApp.
Collect customer feedback, testimonials, and product improvement suggestions.
Conduct timely follow-ups to ensure customer concerns are resolved.
Build positive customer relationships and encourage authentic brand advocacy.
Maintain accurate customer records and update CRM databases.
Coordinate with internal teams to resolve recurring issues and improve customer experience.
Track customer engagement, feedback, and satisfaction through regular reports.

Required Skills & Qualifications




Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
0–2 years of experience in customer success, customer support, telecalling, or customer relationship management.
Excellent verbal and written communication skills.
Robust interpersonal, problem-solving, and follow-up abilities.
Basic proficiency in MS Excel, Google Sheets, and CRM tools.
Customer-centric attitude, patience, and a professional approach.

What We Offer
Chance to work with growing consumer brands.
Exposure to customer experience management and consumer insights.
A collaborative work environment with opportunities for professional growth.

Who Should Apply?

Candidates who enjoy interacting with people, understanding customer needs, and improving customer experiences are encouraged to apply.

Pay: ₹120,000.00 - ₹240,000.00 per year

Work Location: In person

📌 Customer Success Representative Mumbai
🏢 Cambium Retail Private
📍 Mumbai