Job Description

We're looking for a detail-oriented and motivated Assistant Manager - Housekeeping to join our agile team in Mumbai, India. In this role, you'll play a crucial part in maintaining the highest standards of cleanliness, organization, and guest satisfaction across our facility. As an Assistant Manager, you'll lead, inspire, and support a dedicated housekeeping team while ensuring seamless operations and exceptional service delivery. If you're passionate about creating pristine environments and developing team members, we'd love to hear from you!
Supervise, train, and mentor housekeeping staff to ensure consistent adherence to cleaning standards, safety protocols, and company policies
Conduct regular quality inspections of all areas to verify cleanliness, maintenance, and compliance with organizational standards
Manage daily housekeeping operations, including task assignments, scheduling, and resource allocation to optimize efficiency
Maintain accurate inventory records of cleaning supplies, equipment, and materials; coordinate procurement as needed




Address guest concerns and complaints with empathy and professionalism, implementing corrective actions promptly
Collaborate with other departments (front desk, maintenance, management) to ensure seamless coordination and exceptional guest experiences
Develop and implement customized training programs to enhance staff skills, performance, and career development opportunities
Monitor and analyze housekeeping metrics, including turnaround times and quality scores, to identify improvement prospects
Ensure compliance with health, safety, and environmental regulations across all housekeeping operations
Prepare detailed reports on departmental performance, staffing, and operational challenges for management review
Foster an inclusive, supportive team setting that encourages open communication and continuous improvement
Respond flexibly to operational challenges and adapt strategies to meet evolving organizational needs

📌 Assistant Manager Housekeeping Mumbai (India)
🏢 SOFITEL
📍 India