About the Opportunity
A fast-scaling leader in the Online Travel Agency (OTA) sector, we power seamless global travel experiences through intelligent operations, real-time inventory management, and customer-centric process orchestration. Our teams drive efficiency across airline, hotel, and excursion bookings — leveraging tech-enabled workflows and data-driven decisions to scale across markets while maintaining premium service standards.

Role & Responsibilities
Lead end-to-end operational workflows for travel inventory, pricing, and customer fulfillment — ensuring SLA compliance and zero downtime during high-volume periods.
Optimize vendor partnerships and supplier onboarding processes across airlines, hotels, and ground operators to improve margin and reduce friction.
Build and manage cross-functional teams handling booking support, cancellations, refunds, and escalations — enforcing compliance with global travel regulations.
Implement automation tools and dashboarding for real-time tracking of KPIs like OTIF, cancellation rates,



and refund cycle times.
Collaborate with Product and Tech to define operational requirements for current feature launches — bridging customer pain points with scalable solutions.
Champion operational excellence through SOP development, root-cause analysis, and training programs that uplift team performance.

Skills & Qualifications
Must-Have
Travelport
Amadeus
Sabre
OTA operations
Inventory management
Refund & cancellation workflows
KPI dashboarding
Team leadership
Preferred
Agile project management
SQL for operational reporting
API-based integration experience

Benefits & Culture Highlights
Fast-paced, metrics-driven workplace where impact is measured daily.
Opportunity to shape scalable ops models for a global travel platform.
Solid career progression path with exposure to product, tech, and international markets.

📌 Sr Operations Manager Travel Ota Hyderabad
🏢 TETRAHED
📍 Hyderabad