JOB DESCRIPTION – EXCHANGE EXECUTIVE

Industry: Automobile Dealership
Department: Used Car
Job Title: Exchange Executive
Location: Vapi
Experience: 1–5 Years
Qualification: 12th Pass / Graduate

Job Summary

We are looking for a result-oriented Exchange Executive to manage old-car exchange activities at an automobile dealership. The candidate will be responsible for evaluating used vehicles, coordinating with customers, negotiating exchange values, and supporting recent-car sales through exchange offers.

Key Responsibilities
Handle customer enquiries regarding old-car exchange offers.
Inspect used vehicles and assess their condition, mileage, model, and market value.
Coordinate with used-car evaluators to determine the appropriate vehicle valuation.
Negotiate exchange prices with customers to achieve mutually beneficial deals.
Support the recent-car sales team in converting exchange enquiries into sales.
Collect and verify vehicle documents, including RC, insurance, and service records.
Coordinate ownership transfer and other required documentation with the concerned team.
Maintain records of exchange enquiries, vehicle evaluations, and completed deals.




Follow up with customers to close pending exchange cases.
Coordinate with used-car buyers, vendors, and the dealership team.
Achieve monthly exchange targets and improve exchange conversion.
Ensure compliance with company policies and applicable vehicle-transfer procedures.

Required Skills
Good knowledge of used-car valuation and the automobile market.
Solid communication, negotiation, and customer-handling skills.
Ability to identify vehicle condition and evaluate market prices.
Basic knowledge of vehicle documentation and ownership transfer.
Proficiency in MS Excel and dealership CRM/DMS software.
Target-oriented approach and teamwork.

Experience Preference

Experience in used-car exchange, vehicle evaluation, or exchange operations at an automobile dealership, preferably Tata Motors.

Salary: As per experience and interview performance.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
Flexible schedule
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Exchange Executive Vapi
🏢 Stellar Autodrive
📍 Vapi