Preferred Language: Malayalam
Job Responsibilities
Handle daily inbound and outbound customer calls.
Make outbound calls to customers for pickup confirmation, scheduling, and follow-ups.
Attend incoming customer calls and resolve basic queries professionally.
Coordinate with field executives and logistics teams to ensure timely pickup services.
Maintain daily call records, customer details, and follow-up status.
Provide accurate information to customers and ensure a positive customer experience.
Required Skills & Qualifications
Valuable verbal communication skills in English.
Malayalam-speaking candidates will be preferred.
Basic computer knowledge and familiarity with MS Excel.
Valuable telephone etiquette and customer-handling skills.
Ability to manage multiple calls and follow-ups daily.
Freshers with valuable communication skills may also apply.
Candidate Profile
We are looking for a proactive, polite, and customer-focused candidate who can efficiently manage inbound and outbound calls and coordinate with the operations team.
Interested candidates: Please share your updated resume along with current location, relevant experience, and expected salary.