We are looking for motivated and customer-focused individuals to join our Inbound Voice Team as Technical Support Agents. The role involves handling incoming customer calls, understanding technical issues, providing troubleshooting assistance, and ensuring customer satisfaction.
Key Responsibilities
Handle incoming calls from customers seeking technical support.
Identify technical problems and provide step-by-step solutions.
Resolve customer queries professionally and efficiently.
Record customer interactions and solutions in the CRM system.
Escalate complex issues to the relevant teams.
Maintain service quality and follow company procedures.
Requirements
Valuable verbal and written communication skills.
Solid problem-solving abilities and basic technical knowledge.
Patience and a customer-friendly attitude.
High school diploma or equivalent required.
Freshers are welcome; technical certifications are an advantage.
About eClerx
eClerx is a global business services company specializing in technology, data analytics, and process management solutions across multiple industries.
Benefits
Health and life insurance
Mobile phone reimbursement
Commuter assistance
Paid sick leave and paid time off
Provident Fund (PF)
Job Type: Full time
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund
Work Location: In person
Pay: ₹20,000.00 - ₹23,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Internet reimbursement
Paid sick time
Provident Fund
Work Location: In person
📌 Customer Service Representative Chandigarh (India)
🏢 Eclerx Chandigarh
📍 India
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