Key Responsibilities
Handle inbound and outbound calls, emails, and customer inquiries related to US healthcare services.
Assist patients, healthcare providers, insurance members, or clients with their queries.
Provide information regarding insurance eligibility, advantages, depending on the assigned process.
Resolve customer concerns professionally and within defined turnaround times.
Maintain accurate customer records and update information in the CRM or relevant systems.
Coordinate with internal departments to resolve complex issues.
Follow HIPAA guidelines and maintain the confidentiality of sensitive healthcare information.
Meet daily performance targets, including quality, productivity, customer satisfaction, and attendance.
Escalate unresolved issues to the appropriate department or supervisor.
Maintain professional communication and deliver a positive customer experience.

Eligibility Criteria
Minimum qualification: Graduate (as per company requirements).
Fresher and experienced candidates may apply.
Positive verbal and written communication skills in English.
Basic computer knowledge and familiarity with MS Office.




Strong problem-solving, listening, and customer-handling skills.
Willingness to work in night shifts.
Ability to work in a target-driven environment.

Preferred Skills
Experience in customer support, BPO, or international voice processes.
Knowledge of US healthcare, medical billing, insurance claims, or eligibility verification.
Familiarity with CRM tools and healthcare platforms is an advantage.
Understanding of HIPAA and healthcare data privacy requirements.

Salary and Benefits
Salary: As per experience and company standards.
Night-shift allowance, if applicable.
Training and career development opportunities.
Additional benefits as per company policy.

Ideal Candidates:

customer-oriented professional with solid communication skills, attention to detail, a positive attitude, and a willingness to learn US healthcare processes while delivering excellent client support.

Pay: ₹11,000.00 - ₹28,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Client Support Executive Narhe (India)
🏢 TalentNest Solutions
📍 India