We are looking for a proactive and customer-focused Customer Success Manager who can build solid client relationships, ensure customer satisfaction, and drive long-term client retention.
Key Responsibilities
Manage client relationships and act as the primary point of contact.
Understand client requirements and ensure effective service delivery.
Coordinate with technical, development, and support teams to resolve issues.
Handle client concerns, escalations, and follow-ups.
Conduct client meetings and maintain clear documentation.
Identify opportunities for customer retention, renewals, and account growth.
Requirements
5–7 years of experience in Customer Success,
Account Management, or Client Servicing.
Excellent verbal and written communication skills.
Strong problem-solving, coordination, and relationship management abilities.
Ability to manage multiple client accounts and priorities.
Positive to Have
Background in IT, software, or technology services.
Experience working with international, especially US-based, clients.
Knowledge of the transportation or limousine industry.
Familiarity with CRM and project management tools.