Job Type: Full-time

Location: Lahore (Head Office)Employment Type: Full-time onsite About the Role:We are looking for a skilled and customer-focused "L2 Support Engineer" for one of our client's, who are a leading brand in electronics and mobile industry, to join their team on full time onsite basis.The ideal candidate will provide second-level support for company's Finance Plus Services, including dealer management systems, merchant applications, and customer-facing mobile apps. This role requires solid technical troubleshooting abilities, familiarity with Android platforms and AWS, and a proactive approach to issue resolution and knowledge sharing.What You'll Do?Provide L2 support for company's Finance Plus services, addressing issues across dealer, merchant, and customer platformsServe as the point of contact for complex technical issues raised by customers and dealersAnalyze logs and configurations (AWS CloudWatch, Android client) to identify engineering defectsReproduce and troubleshoot issues by reconfiguring customer, dealer,



or dashboard environmentsCreate and maintain support documentation, best practices, and contribute to internal knowledge sharingWho You're?Bachelor's degree in Computer Science, Engineering, Information Technology, or a related fieldUpto 4 years of professional work experienceExperience in Android mobile application developmentBasic knowledge of Mobile Device Management (MDM) and Android device administrationHands-on experience with AWS, Linux, and MySQL is highly desirableAbility to perform initial debugging using AWS logs and Android device logsStrong customer service orientation with a focus on resolving complex technical issuesExcellent multitasking, communication, and problem-solving skills in a energetic environmentAbout Sperton:Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.

📌 Customer Support Engineer Level 2 Punjab (India)
🏢 Recognized
📍 India