Run our client implementations. You map how a process works today, agree with the client how it runs with agents, and take it live with their teams, on time and with results the client can measure.

Hyderabad Bangalore Singapore Full time In office Contact centre operations KPIs and reporting

What you ll bring
10+ years running process improvement, implementation or transformation programs
Experience mapping business processes with volumes, costs, systems and owners
Has taken new systems live inside large organisations, including training and change management
Comfortable working with client operations heads and with engineering teams
Explicit writing: process documents, plans, status reports

What you ll do
Map each client process and agree the target design with its owner
Plan and run the implementation from kick-off to go-live




Set the measures for each process and report them to the client
Manage risks, dependencies and decisions across client and Tilicho teams
Turn what we learn on each implementation into a repeatable method

Contact centre or customer service operations Lean, Six Sigma or similar Experience with AI or automation rollouts

Shortlisted candidates attend a final in-person round at our Hyderabad, Bangalore or Singapore office.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Implementation Process Manager Hyderabad
🏢 Tilicho Labs
📍 Hyderabad