Job Description – Desktop Support Engineer (L1 / L2 / L3)

Company: Minitek Systems India Pvt. Ltd.

Employment Type: Full-Time

Minitek Systems India Pvt. Ltd. is hiring Desktop Support Engineers for multiple locations across Mumbai and Pune. Candidates should have valuable technical knowledge of computer hardware, desktop/laptop troubleshooting, Windows operating systems and basic to advanced networking.

- Desktop Support Engineer – L1

L1 – Field Engineer

Job Details

CriteriaDetailsLocationGhatkopar & Churchgate, MumbaiExperience1–3 YearsCTC₹20,000–₹25,000 per monthQualificationAny GraduateGenderMaleJob ProfileField EngineerBenefitsTravelling Allowance

Roles & Responsibilities

- Diagnose and troubleshoot desktop, laptop, printer, monitor and peripheral hardware issues.
- Install, configure and maintain Windows operating systems and applications.
- Perform basic hardware replacements, upgrades and preventive maintenance.
- Troubleshoot software, driver and operating system-related issues.
- Provide basic support for MS Office, Outlook and email configuration.
- Troubleshoot basic LAN, internet and network connectivity issues.
- Provide onsite technical support and resolve end-user issues.
- Maintain IT asset records and technical support documentation.

Required Skills

- Basic to good computer hardware knowledge.
- Desktop and laptop troubleshooting.
- Windows installation and configuration.
- Printer and peripheral troubleshooting.
- Basic LAN and networking knowledge.
- Good communication and problem-solving skills.
- Desktop Support Engineer – L2/L3 (Dombivli)

L2/L3 – Resident Engineer





Job Details

CriteriaDetailsLocationDombivli, MaharashtraExperience4+ YearsCTC₹30,000–₹35,000 per monthQualificationIT Graduate / Diploma in IT / BEGenderMaleJob ProfileResident Engineer

Roles & Responsibilities

- Handle advanced desktop, laptop and hardware troubleshooting.
- Install, configure and maintain Windows operating systems and applications.
- Perform hardware replacement, system upgrades and preventive maintenance.
- Troubleshoot Microsoft 365, Outlook and application-related issues.
- Diagnose and resolve LAN/WAN, TCP/IP, DNS, DHCP and VLAN-related issues.
- Configure and troubleshoot network switches, ports and endpoint connectivity.
- Handle structured cabling, UTP/Fiber connectivity and passive networking.
- Manage technical incidents, service requests and SLA compliance.
- Perform Root Cause Analysis (RCA) for recurring technical issues.
- Coordinate with network, server and vendor teams for issue resolution.

Required Skills

- Strong desktop and laptop hardware troubleshooting.
- Advanced Windows troubleshooting.
- Microsoft 365 and Outlook support.
- Hands-on LAN/WAN troubleshooting.
- TCP/IP, DNS, DHCP and VLAN knowledge.
- Network switch and port troubleshooting.
- Practical knowledge of structured cabling.




- Incident management and SLA handling.
- Desktop Support Engineer – L2/L3 (Pune)

L2/L3 – Resident Engineer

Job Details

CriteriaDetailsLocationMaval, Near Lonavala Highway, PuneExperience3–4 YearsCTC₹30,000–₹35,000 per monthQualificationAny GraduateGenderMaleJob ProfileResident EngineerFacilitiesCompany Bus & Meal Available

Roles & Responsibilities

- Provide advanced desktop and laptop hardware troubleshooting and technical support.
- Install, configure and maintain Windows operating systems and business applications.
- Diagnose hardware failures and perform component replacement and system upgrades.
- Troubleshoot printers, scanners, monitors and other IT peripherals.
- Provide Microsoft 365, Outlook and application support.
- Troubleshoot LAN/WAN, IP addressing, DNS, DHCP and network connectivity issues.
- Handle network switches, ports and endpoint connectivity troubleshooting.
- Support LAN infrastructure, structured cabling and passive networking activities.
- Manage incident tickets and ensure timely resolution within defined SLAs.
- Coordinate with internal IT and vendor teams to ensure smooth IT operations.

Required Skills

- Good hands-on desktop and laptop hardware knowledge.
- Windows 10/11 installation and troubleshooting.
- Hardware replacement and preventive maintenance.
- Microsoft 365 and Outlook support.
- Basic to good networking knowledge.
- LAN/WAN and TCP/IP troubleshooting.
- Knowledge of switches, ports and structured cabling.
- Incident management and end-user support.

📌 desktop support engineer (Mumbai)
🏢 Minitek Systems India
📍 Mumbai