Designation: Junior System Administrator
Experience: 0–2 Years
Qualification: Diploma / B.E. / B.Tech in Computer Science, Information Technology,

1. Job Summary

We are looking for a motivated Junior System Administrator to support and maintain the company's computer systems, hardware, network infrastructure, and IT services. The candidate will be responsible for providing day-to-day technical support to employees, troubleshooting hardware and software issues, and ensuring the smooth functioning of IT operations.

2. Roles and ResponsibilitiesA. System Hardware and Maintenance

- Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT peripherals.
- Troubleshoot hardware failures and perform basic repairs and upgrades.
- Maintain system inventory, asset records, and warranty details.
- Perform routine preventive maintenance of IT equipment.
- Coordinate with hardware vendors and service providers for repairs and replacements.

B. Networking and Connectivity

- Basic knowledge of LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP.
- Configure and troubleshoot network connectivity issues.
- Assist in managing switches, routers, firewalls, and network cabling.
- Troubleshoot internet connectivity, IP address conflicts, and network access issues.
- Assist in network monitoring and maintaining network documentation.

C. Operating Systems and Software Support

- Install, configure, and troubleshoot Windows operating systems and approved business applications.
- Support user account creation, password resets, and access permissions.
- Install authorized software, drivers, and system updates.
- Troubleshoot operating system errors, application issues, and system performance problems.

D.



Server and IT Infrastructure Support

- Assist in basic server maintenance and monitoring.
- Support Active Directory and domain user management, where applicable.
- Assist with file-sharing permissions, shared folders, and printer access.
- Support data backup activities and verify backup status.
- Escalate critical server and infrastructure issues to the senior IT administrator.

E. IT Support and Security

- Provide technical support to employees for hardware, software, email, and network-related issues.
- Record, track, and resolve IT support tickets within the required timelines.
- Follow IT security policies, antivirus procedures, and access-control requirements.
- Ensure proper handling of company data and confidential information.
- Prevent unauthorized software installations and use of external storage devices as per company policy.

F. Documentation and Administration

- Maintain IT asset registers, software licence records, and maintenance logs.
- Document troubleshooting procedures and recurring technical issues.
- Track IT consumables, spare parts, and equipment service requests.
- Support IT audits and other IT-related administrative activities.

3. Required Technical Skills

- Basic knowledge of computer hardware, assembly, troubleshooting, and maintenance.




- Working knowledge of Windows 10/11 installation and configuration.
- Basic networking knowledge, including LAN, WAN, TCP/IP, DNS, and DHCP.
- Familiarity with routers, switches, Wi-Fi access points, and network cabling.
- Basic knowledge of Microsoft 365, Outlook, and email configuration.
- Understanding of antivirus, endpoint security, backups, and data protection.
- Good troubleshooting, communication, and documentation skills.

4. Preferred Skills

- Basic exposure to Windows Server and Active Directory.
- Familiarity with firewall and VPN troubleshooting.
- Knowledge of Microsoft 365 administration and user account management.
- Basic knowledge of remote desktop support tools and IT ticketing systems.
- Relevant certifications such as CompTIA A+, Network+, CCNA, or Microsoft fundamentals are an advantage.

5. Key Performance Indicators (KPIs)

- Timely resolution of IT support requests.
- Reduction in recurring hardware and network issues.
- Proper maintenance of IT assets and inventory records.
- Completion of scheduled preventive maintenance.
- Compliance with IT security policies and software licensing requirements.
- Timely escalation and documentation of critical issues.
- Employee satisfaction with IT support services.

6. Personal Attributes

- Willingness to learn and develop technical skills.
- Good problem-solving and analytical abilities.
- Robust communication and teamwork.
- Responsible handling of company equipment and confidential information.
- Ability to support employees across departments and company locations.

Reporting To: IT Admin Manager.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Life insurance

Work Location: In person

📌 Junior System Administrator (Coimbatore)
🏢 Innovative Engineeing Services
📍 Coimbatore