Job Purpose

The Tele Advisor is responsible for communicating with prospective students, candidates, clients, and leads over the phone, explaining the company's services and programs, addressing queries, following up with interested individuals, and converting potential leads into admissions, registrations, appointments, or business opportunities.

2. Key Roles and Responsibilities

1. Outbound Calling

- Make calls to prospective students, candidates, hospitals, colleges, and other leads as assigned.
- Introduce the company and explain its services, courses, training programs, and employment opportunities.
- Communicate professionally and maintain a positive attitude during calls.

2. Counselling and Lead Conversion

- Understand the requirements, interests, and needs of prospective students or clients.
- Provide accurate information about courses, eligibility, fees, training, placement opportunities, and services as authorized.
- Encourage interested prospects to proceed with the next step, such as counselling, registration, admission, or a meeting.

3. Follow-Up Management

- Follow up with interested leads through calls or approved messaging channels.
- Schedule counselling sessions, appointments, meetings, and callbacks.
- Maintain regular contact with prospects until the lead is converted or closed.

4. Lead Data Management

- Maintain accurate records of calls, contact details, follow-ups, and lead status in Google Sheets or the company's CRM.
- Record call outcomes, interested prospects, pending callbacks, and unsuccessful contacts.




- Avoid duplicate entries and ensure that all lead information is updated on time.

5. Target Achievement

- Work towards daily, weekly, and monthly calling and conversion targets.
- Improve lead engagement and follow-up effectiveness.
- Submit daily performance reports to the reporting manager.

6. Coordination and Qualified Conduct

- Coordinate with the Process Coordinator, counselling team, admission team, and management.
- Escalate complex queries or complaints to the concerned authority.
- Maintain confidentiality of company records and customer information.
- Follow company policies, approved calling scripts, and professional communication standards.

3. Daily Work Responsibilities

- Make calls to assigned leads as per the daily target.
- Explain the company's programs and services clearly.
- Identify interested, not-interested, and follow-up leads.
- Schedule appointments and counselling sessions.
- Update the lead tracking sheet after every call.
- Complete pending follow-ups.
- Submit an end-of-day report to the reporting manager.

4. Required Skills and Qualifications

- Minimum qualification: 12th pass; graduates preferred.
- Good communication skills in Hindi; basic English preferred.
- Confident, polite, and professional telephone manner.
- Basic computer knowledge, including Google Sheets, MS Excel, and email.
- Ability to handle objections and explain information clearly.
- Good listening, persuasion, time-management, and follow-up skills.
- Previous experience in telecalling, counselling, admissions, or sales is preferred.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Tele Advisor (Raipur)
🏢 Breevk International
📍 Raipur