- Handle Domestic & International Flight Ticket Bookings.
- Manage complete ticketing and reservation processes.
- Handle flight rescheduling, cancellation, refund and related queries.
- Coordinate and manage Group Flight Bookings.
- Handle FD bookings and related travel requirements.
- Check flight availability, fares, schedules, baggage rules and other applicable terms.
- Provide suitable flight options to customers based on their requirements.
- Coordinate with airlines, travel partners and internal teams for booking-related issues.
- Ensure booking details, passenger information and travel documents are accurate.
- Maintain proper records of bookings, cancellations, rescheduling and refunds.
- Resolve customer queries professionally and provide timely assistance.
- Follow company policies and airline rules while processing bookings.
Requirements
- Experience in Flight Booking / Ticketing / Travel Operations will be preferred.
- Knowledge of Domestic and International flight booking processes.
- Good communication and customer-handling skills.
- Ability to work under pressure and manage multiple bookings simultaneously.
- Valuable attention to detail, especially while handling passenger and travel information.
- Basic computer knowledge and proficiency in MS Office.
- Knowledge of GDS/booking platforms such as Amadeus, Galileo, Sabre or similar systems will be an advantage.