Task Description: • Work as 1st and 2nd level support for internal applications
- Responsible for testing and release to production
- Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs
- Maintain good working relationships with appropriate internal and external DHL customers
- Provide technical support to users of business applications, using standard ITS processes and procedures
- Provide verbal and written technical reports to specialists on aspects of system status.
- Provide technical reports to users and managers.
- Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for area of competence
- Investigate problems and other requests for support and determines appropriate actions
- Liaise with staff/ vendor responsible for the development of system enhancements to overcome known problems
Work Result: Deliver L2 Technical support
Skill Area: Infrastructure
Technology: Linux
Proficiency - Technology: Expert
Secondary Skill Area: Data Management & Analytics
Secondary Technology: Oracle DB
Proficiency - Secondary Technol
Key Responsibilities
Task Description: • Work as 1st and 2nd level support for internal applications
- Responsible for testing and release to production
- Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs
- Maintain good working relationships with appropriate internal and external DHL customers
- Provide technical support to users of business applications, using standard ITS processes and procedures
- Provide verbal and written technical reports to specialists on aspects of system status.
- Provide technical reports to users and managers.
- Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production setting and meet established standards. Provide deployment services for area of competence
- Investigate problems and other requests for support and determines appropriate actions
- Liaise with staff/ vendor responsible for the development of system enhancements to overcome known problems
Work Result: Deliver L2 Technical support
Skill Area: Infrastructure
Technology: Linux
Proficiency - Technology: Expert
Secondary Skill Area: Data Management & Analytics
Secondary Technology: Oracle DB
Proficiency - Secondary Technol
Skill Requirements
Must Have Skill
Application Support & Maintenance (ASM),Incident management,Linux,Oracle DB
Good to Have Skill
Other Requirements
📌 Senior Support Lead (India)
🏢 HCLTech
📍 India
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