Job Description

We are looking for an organised and responsible Service Manager to oversee day-to-day service operations, coordinate with customers and service teams, and ensure timely resolution of service requests. The role also involves team supervision, spare parts and inventory management, service reporting, and basic office administration.

Key Responsibilities

- Manage daily service operations and ensure timely closure of customer service requests.
- Coordinate with customers and service engineers regarding service requirements, updates, and issue resolution.
- Assign service jobs, monitor team activities, and follow up on pending cases.
- Supervise the service team and ensure work is completed within committed timelines.
- Handle customer complaints and escalate major technical issues when required.
- Maintain service records, job sheets, repair details, and service reports.
- Manage spare parts inventory, monitor stock levels, and coordinate with the purchase team for replenishment.
- Maintain accurate service data in Excel, ERP, or CRM systems.
- Handle basic office administration, including stationery, office supplies, and stock records.




- Coordinate with internal departments for service-related documentation, dispatches, and other operational activities.

Required Skills & Qualifications

- Graduate in any discipline; technical background preferred.
- 3–5 years of experience in service operations, service coordination, or a similar role.
- Experience in supervising or managing a service team.
- Positive knowledge of MS Excel, email, and data entry.
- Strong coordination, communication, and follow-up skills.
- Basic understanding of inventory and spare parts management.
- Ability to handle multiple tasks, take ownership, and ensure timely completion of work.

Pay: ₹35,000.00 - ₹50,000.00 per month

Application Question(s):

- How many years of experience do you have in service management?
- Have you implemented any service processes or SOPs?
- How many team members have you managed?
- What is your Current Location?
- What is your Current CTC?
- What is your Salary Expectation?
- What is your notice Period?

Work Location: In person

📌 Service Manager (Mumbai)
🏢 Lbt Electronics Private
📍 Mumbai