Job Summary

Job Summary

We are seeking an experienced Technical Operations Manager to lead and manage networking projects, operational activities, and technical teams. The role involves overseeing end-to-end network deployment, operations, maintenance, resource planning, vendor coordination, and project delivery while ensuring compliance with quality, cost, and timeline objectives.

Key Responsibilities

Key Responsibilities

Project Management

- Lead networking infrastructure projects from initiation to closure.
- Develop project plans, schedules, risk assessments, and resource allocation strategies.
- Monitor project milestones, deliverables, and budgets.
- Ensure projects are delivered on time, within scope, and within budget.
- Conduct regular project review meetings and status reporting.

Network Operations Management

- Manage operations of LAN, WAN, WLAN, SD-WAN, MPLS, VPN, and enterprise network environments.
- Oversee network performance monitoring and capacity planning.
- Ensure high network availability, reliability, and security.
- Drive incident, problem, and change management processes.
- Implement network optimization and continuous improvement initiatives.

Team Leadership

- Lead and mentor network engineers, project coordinators, and support teams.
- Define performance goals and conduct regular performance reviews.
- Facilitate technical training and skill development programs.
- Foster a culture of accountability, collaboration, and innovation.

Stakeholder & Vendor Management





- Act as the primary point of contact for customers, vendors, and internal stakeholders.
- Manage third-party service providers and contractor performance.
- Coordinate with business units to understand technical requirements and operational needs.
- Present project updates and operational reports to management.

Compliance & Governance

- Ensure adherence to ITIL processes and organizational policies.
- Maintain documentation, SOPs, network diagrams, and operational procedures.
- Manage audit requirements and regulatory compliance standards.
- Ensure implementation of cybersecurity best practices.

Skill Requirements

Required Qualifications

- Bachelor's Degree in Computer Science, Information Technology, Electronics & Communication, or related field.
- 8-15 years of experience in networking, Telecom and technical operations.
- Having experience of managing Telecom projects and handling a larger technical team.
- Strong understanding of enterprise networking technologies, Data Center, Cloud and other telecom technologies.

Must Have Skill

Operations Management,Program & Project Management,Service Delivery Management,Vendor Management

Positive to Have Skill

Other Requirements

Key Competencies

- Project Management
- Technical Leadership
- Stakeholder Management
- Vendor Management
- Risk Management
- Problem Solving
- Strategic Planning
- Communication & Presentation Skills
- Budget Management

📌 Sr Subject Matter Expert (Support&Ops) (India)
🏢 HCLTech
📍 India