Job Summary

This role is required for daily operations at Technology Command Center and manage P1 & P2 WarRoom/Incidents. Resources will need to have strong Knowledge and Experience in Incident Management.
This role is required for daily operations at Technology Command Center and manage P1 & P2 WarRoom/Incidents. Resources will need to have strong Knowledge and Experience in Incident Management.
METRICS: MTTE, MTTR, ADTM, etc.;

Key Responsibilities

NA

Skill Requirements

This role is required for daily operations at Technology Command Center and manage P1 & P2 WarRoom/Incidents. Resources will need to have strong Knowledge and Experience in Incident Management.

Must Have Skill

CA Service Desk Manager,BMC Remedy Action Request System,ServiceNow,Critical Incident Management

Good to Have Skill

Other Requirements

This role is required for daily operations at Technology Command Center and manage P1 & P2 WarRoom/Incidents. Resources will need to have solid Knowledge and Experience in Incident Management.

📌 Subject Matter Expert (Tools&Automation) (India)
🏢 HCLTech
📍 India