We are looking for an experienced and result-oriented Call Center Manager to manage the clinic’s telecalling/customer support team. The candidate will be responsible for generating appointments, improving patient conversions, monitoring team performance, and ensuring excellent customer service.

Key Responsibilities

- Manage and supervise the call center/telecalling team.
- Handle inbound and outbound calls from patients and leads.
- Generate appointments for skin, hair, laser, PRP, hair transplant, and other clinic services.
- Follow up with leads and missed appointments to improve conversions.
- Monitor daily calls, appointments, conversions, and revenue performance.
- Set targets and KPIs for telecallers and track individual performance.
- Train, coach, and motivate the team to achieve targets.
- Ensure proper lead management and timely follow-ups.
- Coordinate with clinic managers, doctors, and front-office teams.
- Handle patient queries, complaints, and escalations professionally.
- Prepare daily, weekly, and monthly performance reports.
- Maintain accurate records of leads, follow-ups, appointments, and conversions.
- Monitor call quality and ensure professional communication with patients.




- Implement strategies to improve lead-to-appointment and appointment-to-visit conversion.
- Ensure excellent patient experience throughout the calling process.

Required Skills

- 2+ years of experience in call center/telecalling/team management, preferably in healthcare, skin & hair, or aesthetic clinics.
- Strong communication and interpersonal skills.
- Excellent team-handling and leadership abilities.
- Positive sales and conversion skills.
- Target-oriented and performance-driven approach.
- Ability to handle customer complaints and difficult situations.
- Good knowledge of CRM/lead management systems.
- Basic knowledge of MS Excel and reporting.
- Ability to coordinate with multiple clinic branches.

Key Performance Indicators (KPIs)

- Number of calls and follow-ups completed.
- Appointments generated.
- Lead-to-appointment conversion.
- Appointment-to-visit conversion.
- Revenue generated through call center leads.
- Follow-up efficiency.
- Team productivity and call quality.

Pay: ₹15,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Call Center Manager (Banjara Hills)
🏢 fab skin and hair clinic
📍 Banjara Hills