Job Summary

ServiceNow Admin and Support Specialist (ITSM)

*Key Responsibilities:*

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*ServiceNow Platform Administration:*
- Manage and maintain the ServiceNow platform, ensuring high availability and performance
- Configure and customize the platform to meet business requirements
- Develop and implement new workflows, business rules, and automation scripts
- *IT Service Management (ITSM):*
- Implement and manage ITSM processes, including incident, problem, and change management
- Develop and maintain service catalogs, knowledge bases, and service level agreements (SLAs)
- Ensure seamless integration with other IT systems and tools
- *Support and Troubleshooting:*
- Provide tier 2/3 support for ServiceNow-related issues and incidents
- Troubleshoot complex issues and develop solutions to prevent future occurrences
- Collaborate with IT teams to resolve incidents and problems
- *Process Improvement:*
- Identify areas for process improvement and implement changes to increase efficiency and productivity
- Develop and maintain documentation for ITSM processes and procedures
- *Security and Compliance:*
- Ensure ServiceNow platform security and compliance with industry standards and regulations
- Conduct regular security audits and risk assessments

Key Responsibilities

*Requirements:*

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*Technical Skills:*
- ServiceNow platform expertise, including ITSM, CMDB, and workflow development




- Strong understanding of ITIL principles and practices
- Experience with scripting languages (e.g., JavaScript) and web technologies
- *Functional Skills:*
- Excellent problem-solving and analytical skills
- Strong communication and collaboration skills
- Ability to work in a fast-paced workplace and prioritize multiple tasks
- *Experience:*
- Minimum 3-5 years of experience in ServiceNow administration and support
- Experience in ITSM process implementation and management
- *Certifications:*
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) preferred

Skill Requirements

Nice to Have:*

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Experience with cloud-based technologies and infrastructure management
- Knowledge of agile development methodologies and DevOps practices
- Familiarity with other ITSM tools and platforms

This Job Description is tailored to find a candidate with a strong technical background in ServiceNow administration and ITSM process management, as well as excellent problem-solving and communication skills. The ideal candidate will be able to manage and maintain the ServiceNow platform, implement and manage ITSM processes, and provide support and troubleshooting expertise.

Must Have Skill

SNOW-IT Service Management

Good to Have Skill

Other Requirements

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📌 Administrator (Tools & Automation) (India)
🏢 HCLTech
📍 India