Key Responsibilities

Front Desk & Reception Management

- Client Welcoming: Greet visiting clients, medical professionals, and vendors with a professional demeanor.
- Inbound Call Routing: Answer incoming switchboard calls, filter inquiries, and route them to the appropriate sales or logistics departments.
- Office Administration: Manage incoming/outgoing couriers, maintain front-desk cleanliness, and handle basic data entry.

Telecalling & Sales Support

- Order Processing: Take accurate product orders over the phone from existing clients (hospitals, retailers, doctors) and log them into the system.
- Outbound Calling: Follow up with existing B2B clients for repeat orders, payment reminders, and feedback.
- Lead Generation: Call database leads to introduce current surgical products, medical disposables, or promotional wholesale offers.
- Product Inquiry Handling: Provide basic information regarding stock availability, wholesale pricing, and delivery timelines.

Client Relationship & Retention

- Issue Resolution: Note down client complaints regarding delayed shipments or damaged surgical goods and coordinate with the dispatch team to resolve them.
- Database Management: Keep the customer relationship management (CRM)



software updated with accurate contact details and order histories.

Required Skills & Qualifications

- Education: High school diploma or bachelor’s degree in any field (Commerce or Science background is a plus).
- Experience: 1–3 years of experience as a receptionist, telecaller, or customer service representative, ideally within the healthcare, pharmaceutical, or wholesale distribution sectors.
- Communication: Excellent verbal and written communication skills with a polite and persuasive phone etiquette.
- Technical Skills: Proficiency in MS Office (Word, Excel) and basic retail/wholesale billing software or CRMs.
- Knowledge: Familiarity with basic medical or surgical terminology (e.g., disposables, syringes, surgical instruments, PPE) is highly preferred.

Key Competencies

- Strong multi-tasking abilities to balance walk-in visitors and high-volume phone calls.
- High patience levels and problem-solving skills when dealing with busy medical professionals.
- Strong organizational skills with high attention to detail in order booking.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Receptionist, telecaller (Chandigarh)
🏢 Pramit Pharmaceutical Industries
📍 Chandigarh