Job Description – Back Office & Customer Support Executive

Job Title: Back Office & Customer Support Executive
Industry: IT / Automobile / Business Services
Experience: 1–4 Years
Qualification: Graduate preferred.

Job Summary

We are looking for a responsible and well-organized candidate to manage day-to-day back-office operations, handle customer queries, maintain records, and perform basic calling activities. The candidate will coordinate with internal teams and ensure smooth communication and operational support.

Key Responsibilities

- Handle daily back-office and administrative activities.
- Manage customer queries through calls, WhatsApp, and emails.
- Make follow-up calls to customers regarding enquiries, updates, and pending requirements.
- Maintain customer databases, records, and reports.
- Coordinate with internal departments to resolve customer issues and queries.
- Perform data entry and update information in Excel or company software.
- Follow up with customers for pending documents, payments, or other requirements, as applicable.
- Maintain proper documentation and ensure data accuracy.




- Support daily operational tasks and reporting activities.
- Ensure timely communication and a positive customer experience.

Required Skills

- Good verbal and written communication skills.
- Basic customer handling and relationship management.
- Knowledge of MS Excel and MS Office.
- Data entry and documentation skills.
- Basic telecalling and follow-up skills.
- Email and WhatsApp communication.
- Coordination and multitasking abilities.
- Attention to detail and problem-solving skills.
- Time management and organizational skills.
- Qualified attitude and willingness to learn.

Key Performance Indicators (KPIs)

- Accuracy of data entry and documentation.
- Timely completion of back-office tasks.
- Customer query handling and follow-ups.
- Proper maintenance of customer records.
- Effective coordination with internal teams.

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Back Office & Customer Support Executive (Indore)
🏢 Bhopal Motors
📍 Indore