Job Description – Customer Care Executive (Gym Equipment)

Company: Energie Fitness

Job Responsibilities:

- Handle customer complaints related to gym equipment and ensure timely resolution.
- Coordinate with service technicians for complaint visits and repairs.
- Follow up with customers until complaints are successfully resolved.
- Plan and manage technicians' daily service routes and schedules.
- Maintain records of complaints, service visits, and pending cases.
- Have knowledge of gym equipment spare parts, their availability, and requirements.
- Coordinate with the spare parts and warehouse teams for timely arrangements.
- Provide regular updates to customers regarding service status.
- Ensure customer satisfaction through proper complaint management.

Required Skills:

- Positive communication and coordination skills.
- Basic technical knowledge of gym equipment.
- Knowledge of gym equipment spare parts.
- Ability to manage technicians and service routes.
- Problem-solving and follow-up skills.
- Experience in customer care/service coordination will be preferred.

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Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Gym Equipment Service Coordinator (West Delhi)
🏢 Energie Fitness
📍 West Delhi