- Provide onsite technical support for desktops, laptops, printers, and other end‑user devices.
- Troubleshoot hardware, software, and network issues.
- Install, configure, and upgrade operating systems (Windows/macOS/Linux depending on setting).
- Support for MS Office, email clients (Outlook), VPN, and collaboration tools.
- Assist users with application issues, access problems, and device configuration.
- Diagnose and replace faulty hardware components (RAM, HDD/SSD, motherboard, keyboard, displays, etc.).
- Perform preventive maintenance and health checks of IT equipment.
- Manage IT assets—tagging, tracking, and documentation.
- Coordinate with vendors for warranty and non‑warranty hardware repairs.