- Coordinate day-to-day mall operations and ensure smooth functioning of activities.
- Maintain effective relationships with mall tenants, retailers and store managers.
- Coordinate with internal departments, including Security, Housekeeping, Maintenance and Marketing.
- Handle retailer queries, operational concerns and follow-ups.
- Support customer loyalty programmes, membership registrations and promotional activities.
- Assist in planning and executing mall events, campaigns and customer engagement activities.
- Collect customer feedback and coordinate complaint resolution.
- Maintain operational records, reports and documentation.
- Monitor service standards and ensure a positive customer and retailer experience.