- Lead, manage, and motivate the pre-sales team to achieve daily, weekly, and monthly targets.
- Monitor incoming leads and ensure timely follow-ups through calls, WhatsApp, and other communication channels.
- Manage lead allocation and track team performance and productivity.
- Ensure effective lead qualification and conversion into site visits and sales opportunities.
- Monitor team KPIs, including call volume, follow-ups, site visits, and lead conversions.
- Provide regular training, coaching, and guidance to team members.
- Coordinate with the sales team to ensure smooth lead handovers and follow-ups.
- Prepare daily, weekly, and monthly performance reports.
- Handle escalated customer queries and ensure a positive customer experience.
- Maintain accurate lead records and ensure proper CRM usage.