Job Title: Customer Engagement Executive / Senior Executive

Department: Call Centre
Designation: Executive / Senior Executive – Customer Engagement
CTC: ₹3–5 LPA
Notice Period: Immediate Joiners to 30 Days
Reporting To: Team Leader

Job Description

We are looking for candidates for our Call Centre team who have valuable communication skills and the ability to handle customer queries professionally.

Roles & Responsibilities

- Handle incoming customer calls and collect relevant customer information.
- Verify customer details and check eligibility as per requirements.
- Explain product details, procedures and services to customers.
- Respond to customer queries through calls and emails.
- Maintain service quality and follow company guidelines.
- Understand new products and update product knowledge.
- Achieve assigned targets and support business objectives.
- Handle collection-related activities for purchased products.

Required Skills





- Good verbal communication skills.
- Strong telephone and email handling skills.
- Active listening and customer-handling abilities.
- Good interpersonal and problem-solving skills.
- Customer service orientation.
- Attention to detail and professionalism.
- Ability to multitask and work towards targets.

Preferred Experience

- Previous experience in customer service or call centre operations.
- Experience in the hospitality industry will be preferred.
- Candidates with a background in collections will have an added advantage.

Salary: ₹3–5 LPA (Depending on experience and suitability).

Interested candidates can apply with their updated resume at [email protected] or 9431 9431 95

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Customer Engagement Executive / Senior Executive (Chennai)
🏢 Medhansh Business Services
📍 Chennai