Job Description – IT Support Engineer / Infrastructure Support Engineer

Position: IT Support Engineer / Infrastructure Support Engineer

Experience: 2-5 Years

Location- Gurugram, Haryana 122017

Employment Type: Full time

Job Summary

We are seeking a proactive and technically skilled IT Support Engineer to provide end-user support, troubleshoot infrastructure and application issues, and ensure seamless IT operations. The candidate should have hands-on experience with networking, Active Directory, Outlook support, printer troubleshooting, Windows administration, ticketing tools, VPN support, and incident management.

Key Responsibilities

End User & Infrastructure Support

Provide Level 1/Level 2 technical support for desktops, laptops, printers, and network-related issues.

Diagnose and resolve hardware, software, operating system, and connectivity issues.

Support Windows, Linux, and Mac OS environments.

Monitor, track, and resolve incidents within defined SLA timelines.

Network Troubleshooting

Troubleshoot LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.

Identify and resolve DNS, DHCP, TCP/IP, and routing-related problems.

Perform root cause analysis for network outages and performance issues.

Utilize OSI model methodologies to isolate and resolve network problems.

Active Directory & User Management

Create, modify, disable, and troubleshoot user accounts in Active Directory.

Manage password resets, account unlocks, group memberships, and user permissions.

Assist in Domain Join, Group Policy, and authentication-related issues.

Microsoft Outlook & Email Support

Troubleshoot Outlook performance issues, profile corruption, mailbox synchronization, and connectivity problems.





Configure email accounts and support Microsoft 365 environments.

Resolve Send/Receive, OST/PST, and Exchange connectivity issues.

Printer & Peripheral Support

Troubleshoot network printers, local printers, and barcode printers.

Perform printer installation, driver configuration, and connectivity troubleshooting.

Resolve printing quality, spooler, and communication-related issues.

System Administration

Diagnose Windows performance issues involving CPU, memory, disk, and application utilization.

Review Event Viewer, Performance Monitor, Task Manager, Resource Monitor, and system logs.

Support software installations, patch management, and system maintenance.

Incident & Application Support

Respond to critical application outages affecting multiple users.

Coordinate with internal teams and external vendors for service restoration.

Analyze application logs and infrastructure dependencies to identify root causes.

Provide timely updates and incident documentation.

VPN & Remote Support

Troubleshoot VPN connectivity and remote access issues.

Assist users with remote desktop and secure access configurations.

Resolve authentication, firewall, and connectivity-related concerns.

Ticketing & SLA Management

Manage incidents, service requests, and change requests through ticketing tools.

Ensure compliance with SLAs and escalation procedures.

Document troubleshooting steps, resolutions, and knowledge base articles.

Pay: ₹33,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- 33000 in hand salary
- It's for hospital field

Experience:

- Application support: 2 years (Preferred)
- IT infrastructure: 2 years (Preferred)
- Desktop support: 2 years (Preferred)

Work Location: In person

📌 IT Support Engineer (Gurugram)
🏢 orbitnext-tech.com
📍 Gurugram