Job Title: Customer Support Executive – Back Office / Semi Voice
Employment Type: Full time / Permanent
Location: Kochi
Role Overview
Looking for dynamic and customer-focused professionals to join the Customer Support team. The role involves handling both voice and non-voice interactions, ensuring timely resolution of customer queries, and delivering a seamless customer experience.
Key Responsibilities
- Respond to customer queries via chat and semi-voice support.
- Assist customers with online orders and e-commerce sales.
- Provide accurate product and order-related information.
- Update customer details and reports using internal systems.
- Coordinate with internal teams for order processing and issue resolution.
- Maintain high customer satisfaction and conversion standards.
Required Skills
- Good communication skills in English, Malayalam & Tamil.
- Basic computer knowledge: MS Word, Excel & Google Sheets.
- Typing speed proficiency for non-voice roles.
- Customer service or e-commerce experience preferred.
- Freshers with good communication skills can also apply.
Work Schedule
- 6 days working.
- No night shift.
- Week off on rotational basis.
Why Join Us?
- Structured growth in customer operations.
- Exposure to both voice & backend.
- Incentives and learning opportunity.