Location: Kakkanad, Kerala
Experience: 1–2 Years in Financial Sector/BPO/Customer Support
Qualification: Bachelor's / Master's Degree
Salary: ₹25,000–₹30,000/month
Shift: Morning Shift
Fluency in Hindi and English is mandatory.
Requirements
- Bachelor's or Master's Degree from a recognized institution.
- 1–2 years of experience in compliance, call auditing, quality assurance, or customer support.
- Fluency in Hindi and English (speaking, listening, and comprehension) is mandatory.
- Positive analytical skills and the ability to identify compliance issues.
- Experience in Banking, NBFC, Fintech, Financial Services, or BPO is preferred.
Responsibilities
- Review and audit customer calls to ensure compliance with company policies and quality standards.
- Monitor Hindi customer interactions and identify compliance or service-quality issues.
- Maintain audit records,
complaint reports, and corrective action updates.
- Prepare daily, weekly, and monthly compliance reports.
- Identify recurring issues and recommend process improvements.
- Escalate serious complaints and compliance concerns to the concerned teams.
Pay: ₹25,000.00 - ₹30,000.00 per month
Application Question(s):
- Do you have experience handling customer complaints in the Banking, NBFC, or Financial Services sector?
- Are you comfortable auditing Hindi customer calls and communicating effectively in English?
Experience:
- BPO/Customer support/banking : 2 years (Required)