Please confirm regarding the recent vending machine PR Will it be delivered to HCL location or Client location If it is Client location, please share the address
Key Responsibilities
First-Level Technical Support: Serve as primary contact for users via phone, email, chat, or in-person; log incidents and manage ticket lifecycle. Troubleshooting & Resolution: Diagnose and resolve hardware/software/network issues (Windows, macOS, mobile OS, printers, VDI) at Tier-1/Tier-2 level. Incident & Request Management: Prioritize, document, track service requests and incidents using ITSM tools (ServiceNow) Escalation & Collaboration: Escalate complex issues to specialized teams (network, security, dev). User Account & Security Support: Manage Active Directory,
password resets, access permissions; assist with security procedures. Knowledge Base & Documentation: Maintain resolution notes, update internal KB, contribute to support documentation. User Training & Communication: Provide guidance, and status updates to end users.
Skill Requirements
Required Qualifications: Excellent customer service and troubleshooting skills Knowledge of ITSM tools, Active Directory, Windows/macOS
Must Have Skill
English,Microsoft Windows,ARABIC
Good to Have Skill
Other Requirements
📌 Analyst - English, Arabic, Microsoft Windows (India)
🏢 HCLTech
📍 India
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