Job Description – Telesales Executive

Designation: Telesales Executive
Department: Sales / Business Development
Reporting To: Sales Manager / Business Development Manager
Experience: 1–3 Years
Location: Surat
Employment Type: Full time

Job Summary

We are looking for a Telesales Executive responsible for generating sales through outbound calls, following up with existing and prospective customers, converting leads into orders, and maintaining strong customer relationships.

Key Responsibilities

- Make outbound calls to existing, new, and prospective customers.
- Generate sales leads through telephone calls, databases, references, and follow-ups.
- Explain company products, features, pricing, offers, and services to customers.
- Understand customer requirements and recommend suitable products.
- Follow up regularly with leads and customers to convert enquiries into orders.
- Maintain a proper record of customer calls, enquiries, follow-ups, and orders.
- Achieve assigned daily, weekly, and monthly sales targets.
- Coordinate with the Sales Team regarding leads, customer requirements, pricing, and order status.
- Follow up on quotations and pending orders.
- Develop and maintain strong relationships with existing customers.
- Identify opportunities for repeat orders and additional sales.
- Handle customer queries and resolve basic product/order-related issues.
- Maintain accurate customer and sales information in CRM / ERP / Excel.
- Prepare daily call and sales activity reports for management.
- Follow up on inactive customers and work towards reactivation.
- Coordinate with Accounts, Dispatch, and Sales teams for smooth order processing.




- Ensure professional and timely communication with customers.

Key Skills & Competencies

- Excellent communication and convincing skills.
- Strong telephone etiquette.
- Good sales and negotiation skills.
- Target-oriented and result-driven approach.
- Strong follow-up and customer relationship skills.
- Ability to handle customer objections effectively.
- Good product presentation skills.
- Positive attitude and ability to work under pressure.
- Good knowledge of MS Excel and basic computer applications.
- Experience with CRM / ERP software will be an advantage.
- Strong coordination and team-working abilities.

Key Performance Indicators (KPIs)

- Monthly sales target achievement.
- Number of calls made per day.
- Number of qualified leads generated.
- Lead-to-order conversion ratio.
- Number/value of orders generated.
- Repeat customer orders.
- Follow-up conversion rate.
- Customer retention and relationship management.
- Accuracy and timely submission of daily sales reports.

Educational Qualification

- Graduate in B.Com / BBA / MBA / any relevant field preferred.
- 1–3 years of experience in Telesales, Telecalling, Inside Sales, or Customer Sales preferred.
- Freshers with strong communication and sales skills may also be considered.

Preferred Profile

- Confident and energetic personality.
- Comfortable making a high volume of outbound calls.
- Strong sales closing and follow-up ability.
- Self-motivated and comfortable working with monthly targets.
- Experience in manufacturing, trading, building materials, furniture, laminate, modular kitchen, or related industries will be an added advantage.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Telesales Executive (Surat)
🏢 Evo Innovative Surfaces
📍 Surat