Primary responsibilities:

· Parent Relationship Management.

· Serve as the key contact for parents.

· Resolve the Internal Service Request (ISR) raised by the parents on the portal.

· Collect parent feedback and concerns, and work with school leadership to address issues and improve satisfaction.

· Act as a mediator when needed to ensure concerns are heard and addressed respectfully and effectively.

· Effectively address/resolve parents’ enquiries across mediums i.e. in-person, over the phone, email, company website etc.

· Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight

· Adroitly track all parents’ queries via organizational query traction mechanism like CRM etc.

· Generate parents’ delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.





· Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.

· Facilitate the information of all elements pertaining to a child’s life cycle in the school as well as post school activities, summer camps etc.

· Address parent inquiries regarding School’s policies and procedures.

Pay: From ₹300,000.00 per year

Advantages:

- Health insurance
- Provident Fund

Application Question(s):

- What is your current CTC in Lacs per annum?
- What is your expected CTC in Lacs per annum?
- What is your notice period?
- How many years of experience do you have in Parent Service support? (Mandatory)
- Are you currently residing in Kadugodi (560049) or willing to relocate to Kadugodi?

Work Location: In person

📌 Parent Service Support (Whitefield)
🏢 Vibgyor High School Kadugodi
📍 Whitefield