We are looking for a professional with a strong technical background in telecommunications and carrier relations. The ideal candidate will possess a solid understanding of network and provisioning workflows.
Key Responsibilities
Key Responsibilities:
- Basic knowledge about the Local exchange carrier and LEC (Local exchange carrier).
- Carrier Management: Effectively communicate and negotiate with Local Exchange Carriers (LEC) regarding port-in and port-out orders.
- Stakeholder Communication: Coordinate with internal and external stakeholders to ensure project alignment and successful delivery.
- Escalation Management: Proactively handle technical and process-related escalations, ensuring effective de-escalation and resolution.
- Provide timely support to the team members while on complex orders.
- Work on process improvement ideas.
Skill Requirements
Required Skills and Qualifications:
- Foundational knowledge of Local Exchange Carriers (LEC) and carrier-specific interfaces.
- Robust understanding of network and its related topologies.
- CCNA level knowledge; a CCNA certification is considered a significant advantage.
- Understanding of networking basics (LAN, WAN, firewalls)
- Problem-solving and communication skills
- Good team management skills
- Escalation handling
- Knowledge on report creation using excel and Gemini
Must Have Skill
Customer Satisfaction Management,Technical diagnosis and troubleshooting,Verbal Communication,Written Communication,Outcome Orientation
Good to Have Skill
Other Requirements
Experience: 2-5 years in telecom provisioning.
📌 Analyst - Technical diagnosis and troubleshooting (India)
🏢 HCLTech
📍 India
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