Job description:

Job Title: Desktop Support Engineer

Location: Mumbai

Company: Mswipe Technologies Pvt. Ltd.

About the Role

A Desktop Support Engineer acts as the primary point of contact for an organization's IT help desk, resolving hardware, software, and network issues to keep employees productive.

Core Responsibilities

1.Hardware & Software Support: Diagnose and repair desktops, laptops and peripherals. Install and configure operating systems (Windows, macOS, Linux) and office suites.

2. User & Access Management: Handle account creation, password resets, and permission changes using tools like Active Directory.

3. Network & Connectivity: Troubleshoot local area networks (LAN), Wi-Fi, VPN connections, and shared printers.

4. Imaging & Deployment: Perform clean OS installations, system imaging via tools like SCCM or MDT, and hardware rollouts.

5.Ticketing & Documentation: Log, track, and close user requests in IT service management (ITSM) systems such as Jira or ServiceNow while maintaining knowledge bases.

Essential Skills

1. Technical: Strong proficiency in Windows/macOS/Linux, Microsoft 365, Active Directory, DNS/DHCP basics, and endpoint security.

2. Interpersonal: Explicit communication, patience, empathy, and customer service skills when dealing with frustrated or non-technical users.

3. Methodology: Awareness of ITIL frameworks for incident and problem management.

Key Responsibilities

User Support

Provide first and second level technical support for employees.

Troubleshoot laptops, desktops, printers, scanners, VC systems, and office network issues.





Set up new machines, install software, and configure user accounts.

Resolve issues related to Windows OS, drivers, and basic application errors.

System & Asset Management

Manage hardware inventory, tagging, allocation, and returns.

Handle installation, upgrades, and patching for OS and standard tools.

Monitor system performance and escalate issues that need deeper expertise.

Network & Security

Basic troubleshooting of LAN, WiFi, switches, routers, and access points.

Coordinate with the network/security team for escalations.

Ensure data security policies are followed.

Handle antivirus installation, updates, and scans.

Administration & Documentation

Maintain logs of issues, resolutions, and asset movement.

Support onboarding and offboarding processes (email setup, system allocation, access changes).

Coordinate with external vendors for hardware repairs or replacements.

Requirements

2-5 years of experience in desktop support or IT admin.

Strong skills in Windows, Linux,Mat OS, MS Office, email configuration, and hardware troubleshooting.

Basic understanding of networking (TCP/IP, DNS, DHCP).

Comfortable working under pressure and handling multiple requests.

Good communication skills and a sense of ownership.

Preferred

Experience with MDM tools.

Exposure to Google Workspace, O365, ticketing systems.

Knowledge of Google Meet, Zoom, Teams, and office VC setups.

Benefits:

Health insurance

Provident Fund

Work Location: In person

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (Lower Parel)
🏢 Mswipe Technologies
📍 Lower Parel