We are looking for enthusiastic and customer-focused Telecallers to join our E-commerce Process team. The candidate will be responsible for handling customer calls, assisting with orders, resolving queries, and providing excellent customer service.
Key Responsibilities
- Make and receive calls from customers regarding e-commerce orders.
- Assist customers with order placement, confirmation, cancellation, returns, and exchanges.
- Provide accurate information about products, pricing, delivery, and order status.
- Resolve customer complaints and queries professionally.
- Follow up with customers regarding pending orders and delivery issues.
- Maintain accurate customer and call records in the system.
- Coordinate with the operations and delivery teams when required.
- Meet daily/weekly call and performance targets.
- Maintain a polite, skilled, and customer-friendly approach.
Requirements
- Minimum qualification: 12th Pass / Graduate.
- Freshers and experienced candidates can apply.
- Good communication skills in Hindi and English.
- Basic computer knowledge.
- Good listening and problem-solving skills.
- Ability to handle customers professionally.
- Comfortable working with daily performance targets.
Preferred Skills
- Telecalling / BPO / Customer Support experience is an advantage.
- Knowledge of e-commerce processes will be preferred.
- Basic knowledge of MS Office and CRM software.
Benefits
- Fixed salary + incentives.
- Training provided for freshers.
- Career growth opportunities.
- Supportive work environment.
- Performance-based incentives.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
📌 Need telecallers for E-commerce process (Shakarpur)
🏢 SELLIVA PRIVATE
📍 Shakarpur
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