Job Title: Internship Success Officer – Student Support & Operations

Company: Emversity

Department: Internship Success Cell (ISC)

Job Type: Full-time

Location: Bangalore

Emversity is looking for a proactive and student-focused Internship Success Officer to join its Internship Success Cell. The role involves engaging with students undergoing clinical internships at hospitals and diagnostic centres, monitoring their internship experience, collecting feedback, and ensuring timely resolution of their concerns.

The ideal candidate should have strong communication skills, an empathetic approach, and the ability to manage student interactions, maintain accurate records, and coordinate with internal teams to improve the quality of internship programmes.

Key Responsibilities

Student Engagement and Support

- Conduct regular outbound calls to students undergoing internships at hospitals and diagnostic centres.
- Track student engagement, attendance, internship progress, and overall satisfaction.
- Act as a primary point of contact for student feedback, queries, and concerns.
- Build positive relationships with students and ensure a supportive internship experience.

Feedback Collection and Quality Monitoring

- Collect feedback on practical training, mentorship, learning opportunities, and facilities at internship centres.
- Monitor student satisfaction and Learner Net Promoter Score (NPS).
- Maintain daily and weekly calling records, feedback logs, ratings, and observations.
- Identify recurring concerns and opportunities to improve the student experience.

Issue Resolution and Coordination

- Identify student grievances, training gaps, operational challenges,



and concerns related to internship sites.
- Escalate academic and learning-related issues to the Academic Team.
- Coordinate with the Career Assistance Services (CAS) Team for internship partner and placement-related concerns.
- Follow up on escalated cases and track them until resolution.
- Keep students informed about the progress of their concerns and ensure timely communication.

Data Management and Reporting

- Maintain accurate student records, call outcomes, feedback, NPS scores, and grievance status in the CRM or database.
- Prepare weekly reports on student satisfaction, recurring issues, and internship centre performance.
- Track pending cases and ensure timely updates and follow-ups.
- Identify trends and share insights with relevant teams to improve internship quality.

Eligibility Criteria

- Bachelor's degree in any discipline is required.
- Candidates with 1–3 years of experience in Student Support, Customer Success, Operations, Telecalling, Academic Support, or Customer Service are preferred.
- Experience in healthcare education, hospital coordination, clinical internships, or student placement support is an added advantage.
- Excellent verbal and written communication skills in English.




- Strong listening skills and an empathetic approach to handling student concerns.
- Valuable problem-solving, coordination, and escalation management skills.
- Proficiency in MS Excel, Google Sheets, CRM tools, and data management.
- Ability to manage multiple student cases, maintain accurate records, and meet timelines.

Required Skills

- Student engagement and relationship management
- Customer support and issue resolution
- Outbound calling and feedback collection
- Data entry, documentation, and reporting
- Customer satisfaction and NPS tracking
- CRM management and follow-up coordination
- Problem-solving and escalation handling
- Strong communication and interpersonal skills

Key Performance Indicators (KPIs)

- Timely outreach and successful contact with assigned students.
- Student satisfaction and improvement in Learner NPS.
- Timely escalation and resolution of student concerns.
- Accuracy and completeness of calling logs, feedback records, and CRM updates.
- Consistent follow-up on pending cases and closure of student grievances.

About Emversity

Emversity focuses on healthcare and hospitality education, helping students develop industry-relevant knowledge and practical skills through career-oriented learning programmes.

Website: https://www.emversity.com

If you are passionate about student support, communication, and improving the learning experience, apply now to join Emversity as an Internship Success Officer.

Pay: ₹350,000.00 - ₹550,000.00 per year

Application Question(s):

- What is your current CTC?
- What is your expected CTC?

Work Location: In person

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