Job Description – Online Laser Machine Support Executive
Experience: Fresher to 1 Year
Location: Surat, Gujarat
Qualification: Diploma / B.E. in Mechanical, Electrical, Electronics or any relevant technical field
Job Responsibilities:
- Provide online technical support to customers operating laser cutting machines.
- Assist customers with basic machine troubleshooting through phone calls, WhatsApp and video calls.
- Guide customers regarding machine operations, settings and basic maintenance.
- Help customers resolve software-related and operational issues.
- Coordinate with service engineers for technical problems requiring in office visits.
- Maintain records of customer complaints, service requests and resolutions.
- Follow up with customers to ensure problems are resolved on time.
- Provide basic training and operational guidance to customers.
- Coordinate with the technical and service departments for customer support.