Job Summary

We are looking for a skilled SD-WAN L2 Engineer with 6+ years of experience and having hands-on experience in monitoring, troubleshooting, and managing enterprise SD-WAN environments. The candidate will be responsible for providing Level-2 operational support, incident resolution, change implementation, and ensuring the availability and performance of WAN services across multiple branch locations.
The ideal candidate should have experience with SD-WAN technologies, routing protocols, VPNs, and network troubleshooting in a large-scale enterprise environment.
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Key Responsibilities

SD-WAN Operations & Support

- Provide L2 support for SD-WAN infrastructure and branch connectivity.
- Monitor SD-WAN health, performance, and availability using monitoring tools.
- Troubleshoot WAN, LAN, and application routing issues.
- Participate in major incident and outage management activities.
- Knowledge of Routing protocols (OSPF, EIGRP, BGP etc…) and Switching.

Skill Requirements

SD-WAN Operations & Support

- Provide L2 support for SD-WAN infrastructure and branch connectivity.
- Monitor SD-WAN health, performance, and availability using monitoring tools.
- Troubleshoot WAN, LAN, and application routing issues.
- Participate in major incident and outage management activities.
- Knowledge of Routing protocols (OSPF, EIGRP, BGP etc…) and Switching.

Incident & Change Management

- Resolve incidents and service requests within defined SLA timelines.
- Implement approved network changes and service requests.
- Perform impact analysis before executing changes.
- Update ticketing systems with troubleshooting details and resolutions.

Configuration & Maintenance

- Support branch onboarding and provisioning activities.
- Configure SD-WAN templates, policies, and routing parameters.




- Validate connectivity after changes and upgrades.
- Assist in software upgrades and patch implementation.

Documentation & Compliance

- Maintain SOPs, runbooks, and operational documentation.
- Prepare incident reports and RCA inputs when required.
- Ensure compliance with organizational security and change management policies.
- Participate in governance and operational review meetings.

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Technical Skills
SD-WAN Technologies

- Cisco SD-WAN (Viptela) – Preferred
- Fortinet SD-WAN
- Versa SD-WAN (Good to Have)

Routing & Switching

- BGP
- OSPF
- EIGRP
- Static Routing
- VLANs
- TCP/IP Fundamentals

VPN & Security

- IPsec VPN
- Site-to-Site VPN
- Remote Access VPN
- Basic Firewall Concepts

Monitoring & Tools

- SolarWinds
- PRTG
- ManageEngine
- Cisco vManage
- ServiceNow/Ticketing Tools

Must Have Skill

Network LAN/WAN mgmt

Good to Have Skill

Other Requirements

Required Qualifications

- Bachelor's Degree in Engineering, Computer Science, or related field.
- 6+ years of experience in Network Operations and SD-WAN support.
- Hands-on experience in enterprise WAN environments.

Preferred Certifications

- CCNA / CCNP Enterprise
- Cisco SD-WAN Training/Certification________________________________________

Desired Competencies

- Solid troubleshooting and analytical skills.
- Good understanding of WAN technologies and network protocols.
- Ability to work in a 24x7 support environment.
- Effective communication and stakeholder management.
- Experience working in an ITIL-driven support organization.
- Ability to collaborate with L1, L2, and L3 teams for issue resolution.

Key Performance Indicators (KPIs)

- SLA Compliance for Incident and Service Request Resolution.
- Network Availability and Stability.
- Successful Change Implementation Rate.
- Customer Satisfaction and Service Quality.

📌 Sr Technical Lead (Support & Operations) (India)
🏢 HCLTech
📍 India